Past Customer follow-up

Your warmest list is already in the business. It just hasn't heard from you.

Seasonal reminders reconnect with past customers for tune-ups, maintenance, referrals and replacement conversations.

The practical repair

What changes after this goes live

1. The leak

Past customers disappear until a competitor contacts them.

2. What gets installed

Seasonal follow-up written around real services and timing.

3. What the team does

Handle replies and schedule work.

4. What the owner notices

More work from people who already know and trust the company.

past-customer-follow-up-example

What it should sound like

Helpful, direct and written in the company's voice

“Hi Jennifer, It's Cobourg Air Care reaching out. The cold weather is just around the corner, and we were wondering if you've had your furnace inspected lately?”

Every client receives wording built from their actual customer messages.